Refund Policy

We want you to feel confident about your purchase. This Refund Policy explains when a refund can be issued and how to request one.

1. Unused Credits

You may request a full refund of any unused credits within 14 days of purchase. Refunds are returned to the original payment method or, for bank transfers, to a bank account you nominate.

2. Consumed Credits

Because AI generations incur real compute costs the moment they are produced, credits that have already been spent on generations are non-refundable.

3. Failed or Defective Generations

If an AI generation fails due to a technical issue on our side, we will automatically refund the credits used for that generation to your balance.

4. Duplicate or Unauthorised Charges

If you notice a duplicate charge or a charge you did not authorise, contact us within 60 days and we will investigate and refund promptly if confirmed.

5. Bank Transfer Orders

If we have not yet activated your credits because payment has not been received, you can cancel the order at any time at no charge — simply email us and we will close the pending order.

6. How to Request a Refund

Email [email protected] from the address linked to your account. Include your order reference and the reason for the refund. We respond within 2 business days and complete approved refunds within 10 business days.

7. Statutory Rights

This policy does not affect any statutory consumer rights available to you under applicable law.